Carmen Soliman -
We're committed to making sure you love your jewelry! Please note that all purchases, whether in Egypt or internationally, are final, and we cannot offer returns or refunds. If you have any questions before buying, we're always here to help!
Our jewelry is meticulously handcrafted with exceptional craftsmanship, using only high-quality materials and semi-precious stones. To help you maintain the beauty of your pieces, please follow these care tips:
•Avoid exposure to water, perfume, heat, and direct sunlight.
•Store each piece in its designated pouch, separate from other jewelry.
•Handle with care, as stones can break or scratch.
•We offer maintenance services for up to 2 years—feel free to contact us for assistance (this excludes lost items or damage caused by misuse).
•Repolishing service is offered for a fee.
•Delivery fees for services are not included, domestically or internationally.
We're committed to ensuring you love your jewelry. All sales are final, and we do not offer returns or refunds. Exchanges are accepted within 14 days of delivery, provided the item is unused and in its original condition.
Local Shipping:
• Standard: 3–6 business days
• Express: 2-3 days
International shipping:
- 7-14 days
If you have any questions before purchasing, we're always happy to help
